I have been a customer with Tantrack since 2009. They are truly amazing. Call backs are done ASAP. Always ready to help with questions and very patient and kind with direction. They make everything easier and offer so many great ideas on what you can improve on.
We use the TanTrack program by Nichesoft in our salon and we love it!!! TanTrack is easy to access and very user-friendly. Training my employees is easier than ever. Not to mention how simple the record keeping is, the program does it all and that makes my life easier. The technical support team is always available and willing to help. I credit the smooth operation of my salon to this program. We couldn’t ask for anything more in our TanTrack software!!!
Always helpful, friendly, and I never have felt like I’m just a number to them! They’ve helped increase productivity in my tanning salon as well as eased the workload without having any quality suffer!
I am extremely impressed with the Tech Support. I had 3 different techs each time. Brian, David, and Kendall. The first two times I had a call back within minutes. Third one took longer but I wasn’t in a hurry as I just have questions about setting things up and I understand they take the more urgent calls first. Each one of these guys were patient, friendly and were able to help me with all my questions. I am SO happy with the support. The software is becoming more familiar every day. I’m sure I will be very happy. This is the first software change since I opened my salon in 1987 so it’s a huge change for me.
It is never a fun or good time for your computer hard drive to crash. However Nichesoft did an amazing job getting my programs back up and running! Thanks Nichesoft!
The TanTrack support department is absolutely ‘AWESOME’. Prior to my opening my salon I worked for a software company (we partnered with Microsoft) and I have had the opportunity to deal with many different organizations support teams that make up their partner channel. I rate your team at the very top of the scale as far as knowledge and responsiveness. Thank you!!
Fantastic software and unbelievable customer service.
TanTrack has been wonderful for our salon. We searched around for a few months on the best software for our salon, each of us loaded and played with each program and agreed unanimously that TanTrack was the easiest and most efficient to use. There are constant updates and the very few times we used technical support the service was above and beyond. We have had the program for two years now and are still very pleased with our purchase. You can’t go wrong with TanTrack!
We have been using these guys since we took over our salon April 2019 and they have always been super responsive to our calls. Cheers!
We were previously using Helios and have now been using TanTrack for about one year. Believe me, we haven’t looked back. The technical support at Nichesoft runs circles around the Helios support team. These guys really know their sh*t! The software has been unbelievably easy to use so far and we are quite happy with it!!
I have been in the tanning industry for thirteen years (since I was 19). I am also a service tech and have been doing work in salons from Maine to Maryland and over to Pennsylvania. I have seen all the programs available and heard all the “horror stories”… I can honestly say that I have not heard anything negative about TanTrack. I have heard how easy the program is to use and how much others like it. I can say from my own experience that the program is the best I have worked with and tech support is just as good.
I appreciate that even though he did not have the answer I was looking for he did not stop there he went and researched the issue and called me back with an answer in a short time frame. Thank you for giving me answers in the uncertain time when we all have a lot of questions. Knowing I am doing business with a company with this level of commitment gives me assurance that I chose the right company.
I just opened a tanning salon tan tracker (Brian) and along with many other staff member walked me through every step of the way they are absolutely amazing their tech-support is worth every cent if you don’t have it I suggest you get it thank you tan tracker Oasis tanning salon
Brian in Tech Support is Awesome!! He helped me set up my Facebook in Tantrack and fixes my mistakes all the time!!!!!
Brian was great got our email set up in record time!!! Super happy with his customer service.
I love the Tan Track system and their team of techs. Not only are they very efficient but they are ALWAYS friendly and helpful. Today Patrick did a reinstall on my new computer, whew long process but totally painless! Its great working with a company that treats their customers with A+ service and respect. THANK YOU!
Tan Factor – Grants Pass, Or.
I LOVE Tan Track. I have used Tan Track for more than 14 years. From day one, Tan Track was easy to use and set up. Training new employees to use it is a breeze. Yes, I have had an occasional technical hiccup in my computer system. When needed, Patrick’s Technical support has been outstanding. Patrick is my Tech Hero. Thank You Patrick.
Brian did an amazing job helping us set up our credit card processing machine. We had some technical difficulties getting it done, while he was helping us his system went down and he went a step further and called us with his personal phone and apologized for the inconvenience. We appreciate doing business with you Brian!
Patrick, was great help. He answered all my questions.
Kendall was extremely helpful and kind to get me back up and running so I experienced zero down time! Thanks Kendall!!!
Thank you Nichesoft! Y’all are always very helpful! Love Patrick— he is so patient and kind!!
Brian was very helpful, nice, and assertive to my needs and questions!! Great service!
Toes in the Sand
Patrick was very helpful. Got us up and running in no time…..
You Guys Are the Best,. Patrick has always been very helpful 🙂 We appreciate all you guys do.