Brian was very helpful and took the time very generously to help me out on updating our software here at Southern Sun in a very timely manor. Thanks for your help Brian!
We were previously using Helios and have now been using TanTrack for about one year. Believe me, we haven’t looked back. The technical support at Nichesoft runs circles around the Helios support team. These guys really know their sh*t! The software has been unbelievably easy to use so far and we are quite happy with it!!
Nichesoft on-line tech support is the greatest!!! Fast service and they are great at helping you correct problems.
I have been a customer with Tantrack since 2009. They are truly amazing. Call backs are done ASAP. Always ready to help with questions and very patient and kind with direction. They make everything easier and offer so many great ideas on what you can improve on.
Brian with tech support was extremely helpful and quick with helping me get my new credit card machine programmed to work with the Tan Track software. We are now able to stay in compliance with the new chip readers. Great job Nichesoft for offering great customer support to their clients and for employing smart, friendly, professional staff like Brian.
Have dealt with Nichesoft for nearly a year now. I have never received anything but quick and courteous service!
Brian is always so helpful when I have unexpected issues, big or small he always makes my issues less stressful. The whole Nichesoft team is great and I am going into our 4th year. Thanks for being awesome!
I always appreciate the quick response.
Brian was very helpful and pleasantly assisted me with my issue. Would recommend his help to anyone. Thank You again Brian!
Patrick was amazing! answered all my questions. hooked up our new credit card system very quickly and explained everything VERY WELL!
TanTrack has been wonderful for our salon. We searched around for a few months on the best software for our salon, each of us loaded and played with each program and agreed unanimously that TanTrack was the easiest and most efficient to use. There are constant updates and the very few times we used technical support the service was above and beyond. We have had the program for two years now and are still very pleased with our purchase. You can’t go wrong with TanTrack!
I always have such a great experience with Nichesoft and their employees every time I call! Kendall was very helpful today when I called for technical support. Thanks y'all!!
Always helpful, friendly, and I never have felt like I'm just a number to them! They've helped increase productivity in my tanning salon as well as eased the workload without having any quality suffer!
Great team of experts that stand behind their products. I have tremendous confidence in their software and recommend it to any business looking for a reliable and affordable necessity.
We use the TanTrack program by Nichesoft in our salon and we love it!!! TanTrack is easy to access and very user-friendly. Training my employees is easier than ever. Not to mention how simple the record keeping is, the program does it all and that makes my life easier. The technical support team is always available and willing to help. I credit the smooth operation of my salon to this program. We couldn’t ask for anything more in our TanTrack software!!!
We LOVE this software and couldn't do without the TanTrack/Nichesoft team - so patient, helpful and available! Cannot thank them enough for helping make running our business so much easier and more enjoyable!
It is never a fun or good time for your computer hard drive to crash. However Nichesoft did an amazing job getting my programs back up and running! Thanks Nichesoft!
We have been using these guys since we took over our salon April 2019 and they have always been super responsive to our calls. Cheers!
I appreciate that even though he did not have the answer I was looking for he did not stop there he went and researched the issue and called me back with an answer in a short time frame. Thank you for giving me answers in the uncertain time when we all have a lot of questions. Knowing I am doing business with a company with this level of commitment gives me assurance that I chose the right company.
Fantastic software and unbelievable customer service.
A big THANK YOU to Brian. He was funny, pleasant, understanding, and had to work extremely hard because my computer is old and I am not a tech! So thanks again you are the best in my book!!
I am extremely impressed with the Tech Support. I had 3 different techs each time. Brian, David, and Kendall. The first two times I had a call back within minutes. Third one took longer but I wasn’t in a hurry as I just have questions about setting things up and I understand they take the more urgent calls first. Each one of these guys were patient, friendly and were able to help me with all my questions. I am SO happy with the support. The software is becoming more familiar every day. I’m sure I will be very happy. This is the first software change since I opened my salon in 1987 so it’s a huge change for me.
I have been in the tanning industry for thirteen years (since I was 19). I am also a service tech and have been doing work in salons from Maine to Maryland and over to Pennsylvania. I have seen all the programs available and heard all the “horror stories”… I can honestly say that I have not heard anything negative about TanTrack. I have heard how easy the program is to use and how much others like it. I can say from my own experience that the program is the best I have worked with and tech support is just as good.
The TanTrack support department is absolutely ‘AWESOME’. Prior to my opening my salon I worked for a software company (we partnered with Microsoft) and I have had the opportunity to deal with many different organizations support teams that make up their partner channel. I rate your team at the very top of the scale as far as knowledge and responsiveness. Thank you!!
Tech support is great. software is the best in the industry.