I appreciate that even though he did not have the answer I was looking for he did not stop there he went and researched the issue and called me back with an answer in a short time frame. Thank you for giving me answers in the uncertain time when we all have a lot of questions. Knowing I am doing business with a company with this level of commitment gives me assurance that I chose the right company.
We were previously using Helios and have now been using TanTrack for about one year. Believe me, we haven’t looked back. The technical support at Nichesoft runs circles around the Helios support team. These guys really know their sh*t! The software has been unbelievably easy to use so far and we are quite happy with it!! TanTrack Customer Quote.
TanTrack has been wonderful for our salon. We searched around for a few months on the best software for our salon, each of us loaded and played with each program and agreed unanimously that TanTrack was the easiest and most efficient to use. There are constant updates and the very few times we used technical support the service was above and beyond. We have had the program for two years now and are still very pleased with our purchase. You can’t go wrong with TanTrack!
We use the TanTrack program by Nichesoft in our salon and we love it!!! TanTrack is easy to access and very user-friendly. Training my employees is easier than ever. Not to mention how simple the record keeping is, the program does it all and that makes my life easier. The technical support team is always available and willing to help. I credit the smooth operation of my salon to this program. We couldn’t ask for anything more in our TanTrack software!!!
I am extremely impressed with the Tech Support. I had 3 different techs each time. Brian, David, and Kendall. The first two times I had a call back within minutes. Third one took longer but I wasn’t in a hurry as I just have questions about setting things up and I understand they take the more urgent calls first. Each one of these guys were patient, friendly and were able to help me with all my questions. I am SO happy with the support. The software is becoming more familiar every day. I’m sure I will be very happy. This is the first software change since I opened my salon in 1987 so it’s a huge change for me.
The TanTrack support department is absolutely ‘AWESOME’. Prior to my opening my salon I worked for a software company (we partnered with Microsoft) and I have had the opportunity to deal with many different organizations support teams that make up their partner channel. I rate your team at the very top of the scale as far as knowledge and responsiveness. Thank you!!
I have been in the tanning industry for thirteen years (since I was 19). I am also a service tech and have been doing work in salons from Maine to Maryland and over to Pennsylvania. I have seen all the programs available and heard all the “horror stories”… I can honestly say that I have not heard anything negative about TanTrack. I have heard how easy the program is to use and how much others like it. I can say from my own experience that the program is the best I have worked with and tech support is just as good.