Effective July 1st, we’ll start with our new hours now that the tanning season has come to an end.
Previously, we charged $75 per issue for any after hours calls for those without a valid support agreement, and $25 per issue for those that have a valid support agreement.
Now, the “after hours” calls are FREE for those with an active support agreement. For those without, it will remain at $75 per issue.
As always, all software updates are INCLUDED with a valid support agreement.
Standard Hours: (Support Agreement Required)
Mon-Fri 8am-5pm CST
After Hours Support: (NO CHARGE! w/valid support contract or $75 per issue without)
Mon-Fri 5pm-7pm CST
Sat 8am-Noon CST
How to Reach our Support Team:
by Phone: 972-818-4900 (Option 4 for Regular Calls, or Option 5 for Emergency Calls)
by Chat: Click for Chat
by Web Portal: Click For Support Portal
by E-Mail: firstname.lastname@example.org